Are you watching your favorite TV show or movie and suddenly your screen goes black? then we are here to help. Today we will give a complete guide on how to fix the Amazon Prime Video Black Screen problem.
Amazon Prime Video is an app that allows users to watch and play their favorite movies. This is a premium service but worth every penny. Because you get the latest episodes of Hollywood, Bollywood, and other TV shows and movies with original content. But if you are watching any video in the app and suddenly the screen goes black, that moment is very annoying and quite challenging.
Recently many users have complaint that they are facing Amazon Prime Video Black Screen issues when playing some video on the app. This is a very common issue with many of the apps and can be fixed by applying some simple troubleshooting tips. Users can not only face that issue on their smartphones but their laptops and any other streaming devices as well while using the app.
Methods To Fix Amazon Prime Video Black Screen
If you are one of those, who are facing this issue then don’t worry that can be fixed easily. As we mentioned above, this is a very common issue and we know some of the workarounds that will help you with that problem. To fix the Amazon Prime Video Black Screen problem follow the below methods.
1. Restart your Device
By restarting or rebooting your devices, you can solve these types of bugs and errors. So one of the simplest and most effective methods is to restart your device. After restarting and before opening the app, we would like you to reboot your Wifi routers as well.
2. Check Internet Connection
Sometimes the slow network speed can be the cause of the black screen problem. The Amazon Prime Video app needs at least 2Mbps internet speed to run the movies and TV shows without buffering. So if your internet is slow and lower than 2Mbps, then you need to upgrade the internet connection. To upgrade and increase your internet connection contact your service provider.
3. Make Sure Amazon Prime Video App is Up To Date
Always update the apps to the latest build because all the bugs and errors are fixed in the latest version. So make sure that the app is updated to the latest version. If you are using the Amazon Prime Video app on your smartphones, then go to the Play Store and App Store and upgrade from there. But if you are using streaming devices like Firestick, Roku and others then you can update the app through app settings there.
4. Turn Off VPN Services
Most of the users use VPN services to change the region to get access to the blocked apps and videos in their country. Amazon Prime is an OTT video streaming service and users can see the movies and TV shows that are allowed to watch in their region. That’s why they use VPN services to change the region so that watch all the videos that are blocked. Using the VPN service can also be a cause of the Amazon Prime Video Black Screen problem. So if you enable any VPN service, then disable or turn off VPN services before using Amazon Prime Video App.
5. Turn Off Overlay Apps
The Amazon Prime Video does not allow any third-party app to record what is appearing on it. If you are such apps then the Amazon Prime Video app will go into black screen mode. Overlay Apps have permission to draw over the screen. Some of the best overlay apps are Bluelight filter, Day-night mode, Facebook messenger, and more. So uninstall those apps if you don’t use them or cancel their overall permission from settings.
6. Download & Install VLC Media Player
Some users use the Amazon Prime Video app on their laptops and PC. If you face an Amazon Prime Video Black Screen problem on your PC then it is very easy to fix. The main reason for the black screen is that the video player does not render the video. The other main reason is that the media player is cot compatible or missing video codecs.
So to get all the video codecs to play the video without a black screen, we suggest using the VLC media player. It is one of the best freeware video players which comes with almost all the codecs that support Amazon prime video. So download and install VLC Media Player and fix the Amazon Prime Video Black Screen problem.
7. Brower Should Be Updated To The Latest Version
Most of the users mainly use their device browser to stream videos from the Amazon Prime Video app. So users have to make sure that the browser they are using is updated to the latest build. Many browsers are there for users to use but we strongly suggest using Google Chrome as it comes with the latest updates regularly.
8. Check Display Connectivity
We know, lots of you use the Amazon Prime Video app on any streaming device like Roku or Firestick. To do that, you have to connect these streaming devices to your TV. So if you are facing an Amazon Prime Video Black Screen issue then you need to check the HDMI cables are properly connected. Maybe the cable is loose or damaged, that is why you end up with the black screen. So if any cable is not connected correctly then you need to replace it with a new one.
9. Wipe Out Amazon Prime Video App Cache
We know lots of users sued the streaming app on smartphones. If you are using the app on your smartphones and getting this error then clearing the app cache will help you. Wiping out or clearing the corrupted data and junk files from the app cache is very important. By doing it, many bugs and errors can be fixed. So to resolve the Amazon Prime Video Black Screen problem, we suggest trying to delete the app cache. To do that:
- First of all, open the Settings app on your device.
- Then go to the Apps option.
- From there, find the Amazon Prime Video App and click on it.
- Now, tap Storage & cache option.
- Then tap on the clear cache button.
iPhone users can’t clear the app cache, so they need to uninstall the app first and then install it back from the App store.
10. Check Your TV Resolution
Sometimes the resolution of the video is very high and your TV does not support that resolution. This is also one of the main causes of black screens. So in that case, try to lower the resolution of the video so that your TV can run that video smoothly.
Today we have guided users on how to fix the Amazon Prime Video Black Screen problem. A black screen issue is very common with streaming apps and the Amazon Prime Video app is one of them. We have given some of the best solutions that can fix the issue. So if you have any questions or want to share something with us, then let us know in the comment section.